DELIVERY SERVICES

 
Standard AUS & NZ Delivery for orders over $200 - FREE



For AUS:

Orders under $85 Standard Delivery - $10

Orders $86-200 Standard Delivery - $20

Please allow 1-2 working days for delivery

For NZ:

Orders under $85 Standard Delivery - $18

Orders $85-$200 Standard Delivery - $30

Please allow 4-6 working days for delivery*

*COVID update: shipping is currently taking up to three weeks due to fewer flights and increased parcel volume.


Orders will be shipped using Australia Post Express

 

RETURNS & EXCHANGES


If you wish to return them for any reason, please email us at: info@tibaandmarl.com

State the item you wish to return, the reason for return and if you want a refund* or exchange**. We will respond as soon as possible and advise you if the item you wish to exchange for is available, in the case that it is not available, we will issue a refund*. Any difference in price will need to be considered before your new style is sent out to you. Please post your goods back to us within 14 days including a note with your name, order number and reason for return within the parcel. The items to be returned must remain in the condition and packaging they were received in. All items returned to us are at your own risk and expense, so we recommend using a recorded service.

Once we receive your returned item, we will send out your new Tiba + Marl bag or issue the agreed refund*.

*Refunds are to the value of the item/s purchased and do not include cost of P&P.

*Free shipping applies on original purchases over $200, plus the shipping of one exchange transaction (AUS only). Postage for items exchanged in addition to that will be charged at $10 for AUD and $18 for NZ.

Gift vouchers are non-refundable.


FAULTY ITEMS 


We have thoroughly quality tested our products and hope you love them as much as we do.  In case of any issues, our items are covered by a 1 year warranty from date of purchase.  If an issue presents itself within the first 30 days from purchase, we will arrange to have it returned to us and will replace or refund, after that, in line with our environmental policy, we will repair where possible. Unfortunately we can't repair / replace a faulty item without proof of purchase. Please note that this excludes any issues which are due to misuse or external factors not relating to the manufacturing of the product, or normal wear and tear. Please refer to our Bag Care section for information on how to look after your bag. To contact us regarding a faulty bag, please email info@tibaandmarl.com with your order number / proof of purchase, a brief description of the issue, and a photo.